Monthly Archives: October 2014

Average ISP Savings of 30%!

Average ISP Savings of 30%!

Shield Watch has been working with a group called TelAdvocate Communications for nearly the last 10 years. Their specialty is one that is valuable to have for any small to… Read more

We’re Hiring for a Network Engineer | Helpdesk Support Individual

Summary:
We are growing and looking to fill multiple positions from Helpdesk Engineer to Onsite Engineers. These position are a key contributor in the success of managing our client’s networks. Position will include utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications, developing and maintaining relationships with user and vendor contacts, and preparing and presenting service and monitoring reports to management regularly.

In these positions you will be working with different environments, technologies, and people on a daily basis. Days can be fast paced at time and will push you to learn new items all the time. If this is something you like then this is the Job for you. … Read more

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