Helpdesk Services We help you manage your IT so you can focus on growing your business!

Why spend on hiring and training new IT staff when you can have Shield Watch providing you round-the-clock help desk services for every skill set that you need?

With around 20 professionals certified in over 70 disciplines, Shield Watch IT Help desk Services are perfect for small and medium sized businesses that look for best support at a competitive price.

24×7 On-Demand IT Support

Get better IT support your way via the phone, email, instant message or web when you need it!

Guaranteed response time equals guaranteed results with Open-to-Close incident support software at your fingertips.

How can Shield Watch Helpdesk Services help?

24×7 Support Teams

Our support teams are available for you 24 hours a day, 7 days a week. And over 90% of our calls are attended to immediately. Our ITIL compliant processes, expertise in IT toolsets and technical skills help us to resolve your issues remotely or by experienced engineers through an on-site visit.

Sophisticated Process

Our helpdesk staff are expert IT professionals who are well-acquainted with sophisticated processes and the latest industry trends. What you get is quick solutions to your critical IT issues and minimal downtime. This leads to a more productive work-force and greater profitability.

Varied Expertise

With Shield Watch, you get access to a diverse skillset for all of your IT needs. This also brings down the overall operating cost since; you don’t have to hire individual professionals for each discipline. Our team has an in-depth knowledge of diverse technologies and compliance requirements, which help us to provide you with the best security, virtualization and disaster recovery services.

Critical issue management

In case of critical issues, our helpdesk team gets to work immediately. From coordinating with you remotely, to interacting with multiple parties and stakeholders, to visiting you on-site, we make sure that no time is wasted when your productivity is concerned and escalate the recovery process to ensure minimal downtime.

Helpdesk Services by Shield Watch to Help You Achieve a Competitive Advantage

Helpdesk Services by Shield Watch to Help You Achieve a Competitive Advantage

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Our Services Include

US Based 24×7:

We understand how important it is for your business to get all IT issues resolved as quickly as possible. So we employ a US-based team to provide you with tailored helpdesk solutions for your business. All these services come with the best industry compliance, without having to make large capital investments or worry about staff retention issues.

Live Technical Support Teams:

Tier 1, Tier 2, and Tier 3 IT engineers experienced in dealing with problems of any complexity.

Helpdesk services

Line of Business Support:

No matter what applications you have in place—Intuit, AutoDesk, Adobe, Microsoft, Google, Apple, Virtualization or VDI, or the necessary security & compliance that go along with it, we have you covered.

Bring Your Own Device (BYOD):

As users “Bring their own devices” and technology evolves, so does your IT Help Desk.

Minute by Minute Monitoring

Incident protection services cover your networks, servers, databases, applications and websites 24×7.

Backup Verification:

Know your backups are occurring successfully helps you sleep at night.

Portfolio

We have worked on some challenging projects. Take a look.

Testimonial

Medisafe
It’s been such a pleasure to work with you and your wonderful staff, I can’t say enough how much we have appreciated your prompt and professional assistance over the years. It’s just been "the best"!" Karen Morrow of Medisafe America (General Manager)
Sticky Jewelry
I’ve worked with Shield Watch to augment my in-house IT efforts, and they did a great job putting together a structure to work in, clarifying our areas of weakness and offering suggestions on how to address them. Like many other IT support folks, they have the required skills, but I’ve appreciated the relationship-focus that Tom and his team bring to the partnership. Chris Morgan Vice President, Sticky Jewelry
Light of Christ Catholic Church
The Shield Watch team has taken great care of us for many years! No matter the issue they are on top things quickly. Thank you for your support! Pat Brunette Parish Bookkeeper, Light of Christ Catholic Church
St. Paul Catholic Church
We continue to value the high-quality services your firm is providing. Jim Kissane Special Projects Coordinator, St. Paul Catholic Church
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