The revolutionary LEVER IT mobile app and web application provide you with a single pane of glass in the palm of your hand that integrates data from your hardware assets including servers, routers, switches, and desktops & laptops to provide real-time status.
The mobile app also allows your employees to submit IT tickets via video, text and chat and provides up-to-date status on all open IT tickets.
24X7 Service Desk
We provide a 24x7x365 ITIL Certified Service Desk staffed with U.S.-based technicians to quickly solve all user-level IT issues to keep your employees productive.
Backup, Disaster Recovery & High Availability
The engineering team provides customized back up and disaster recovery solutions with levels of High Availability infrastructure based on your business needs. We monitor the performance of the backup solutions daily.
Cloud Migration & Management
Our Cloud Engineers can migrate your environment to pure cloud or hybrid cloud depending on your business needs and maintain your entire cloud environment.
Our Network Operations Center (NOC)
Our Network Operations Center is constantly monitoring & maintaining all your servers to ensure highest levels of application performance and business continuity.
Application Performance Monitoring (APM):
Our team of DevOps engineers can monitor and maintain your custom software applications to retain performance levels that are vital to your business operations.
Shield Watch’s team of PMP certified project managers can handle any IT project from server set up to virtualization to full cloud migrations on time and on budget.
IT Roadmaps & Software Roadmaps
Your Relationship Manager and vCIO will conduct a comprehensive assessment of your IT environment during our Onboarding process. Based on their findings, they will create a customized IT and Software Roadmap for your business to get from where you are, to where you want to be.