Job Summary
Our Help desk engineers are responsible for maintaining user up-time and improving their computing experiences. Individuals will utilize our remote monitoring and professional services automation solutions along with other service-specific tools and technologies to deliver remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Candidates must be energetic and focused with a strong motivation to learn innovative technologies and processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and OBSESSIVE customer service.

Competitive Edge Considerations
· 3+ years of helpdesk experience troubleshooting
· 1+ year of Android & iOS mobile familiarity
· Technical knowledge of desktop & laptop hardware
· Technical understanding of cloud technologies
· Technical knowledge of networking including routers, switches, and wireless
· Reliable transportation
· Available for on-call shift
· Strong problem solving efficiency
· Effective communication & documentation skills
· Effective Planning & Organizing skills2+ years of Active Directory support
· 1+ years of Window Server familiarity
· 1+ year of Exchange and/or Office 365 support
· Virtualization technology with VMWare or Hyper V
· Linux support
· VoIP Telephony
· AWS, Azure, & google cloud platform
· Technical Certification & Degrees

· Competitive salary
· Goal-based monthly incentive program
· Paid holidays
· Health insurance

Starting Salary : $15.00 Per Hour / $31,200 Annually

About Us
Shield Watch IT is a premier IT professional services company serving the Tampa Bay area for the last 21 years, providing IT Managed Services, IT Consulting, Hardware procurement & Installation, Virtualization, Web Development & SEO/SEM Services and VOIP Consulting to Small Businesses.

Our mantra is “Worry Free IT, Obsessive Customer Support“, and we live it every day.

Top 5 reasons why customers choose Shield Watch over our competitors:

· 91% Customer Retention over the 21 Years
· 94% Customer Satisfaction Rating over the 21 Years
· 96% of customers will enthusiastically recommend our services to others (Net Promoter Score)
· 24/7 Phone Support
· Obsessive Customer Support


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